Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

Frequently Asked Questions About the Musical Instruments Museum in Brussels

1. Where is the Musical Instruments Museum located in Brussels?

The Musical Instruments Museum (MIM) is located in the heart of Brussels’ historic city center, near Mont des Arts and Place Royale. It is housed in the iconic Art Nouveau Old England building and is within walking distance of Brussels Central Station.

2. What are the opening hours of the Musical Instruments Museum?

The museum is open Tuesday to Friday from 9:30 a.m. to 5:00 p.m. and Saturday, Sunday, and public holidays from 10:00 a.m. to 5:00 p.m. Ticket sales end at 4:00 p.m., and the last entry is at 4:15 p.m. The museum is closed on Mondays and select public holidays.

3. How long does a visit to the Musical Instruments Museum take?

Most visitors spend 2 to 3 hours exploring the museum. Those who enjoy listening stations, temporary exhibitions, or detailed cultural displays may want to allow additional time.

4. Is the Musical Instruments Museum worth visiting if you’re not a musician?

Yes, the museum is designed for both musicians and non-musicians. Interactive listening stations, visual displays, and cultural storytelling make the experience engaging even if you have no musical background.

5. Do I need to book tickets in advance for the Musical Instruments Museum?

While tickets can be purchased on-site, booking online in advance is strongly recommended, especially on weekends and public holidays. Advance booking helps secure entry and reduces waiting time at the ticket counter.

6. Is the Musical Instruments Museum wheelchair accessible?

Yes, the Musical Instruments Museum is fully accessible. Elevators connect all public floors, and accessible restrooms are available. Trained service animals are also permitted throughout the museum.

7. Can you take photos inside the Musical Instruments Museum?

Photography for personal use is generally allowed inside the museum. However, flash photography, tripods, and professional equipment are not permitted in the galleries.

8. Is there a restaurant or café at the Musical Instruments Museum?

The museum’s restaurant is currently closed for renovation. Visitors can find a wide variety of cafés and restaurants within walking distance of the museum in central Brussels.

9. What is the best time to visit the Musical Instruments Museum in Brussels?

The best time to visit is early in the day or on weekdays, particularly Tuesday through Thursday, when crowds are lighter. Visiting outside peak tourist seasons also allows for a more relaxed experience.